Damage & Liability Policy

We treat all properties with care and professionalism. While accidents are extremely rare, we want to be transparent about our approach if something does happen.

Our Policy:

• We are not responsible for pre-existing damage or normal wear and tear.

• If accidental damage occurs during a cleaning visit, we will:
  

  • Notify the landlord or property manager immediately
    

  • Provide a clear, honest explanation of what happened
    

  • Work with you to resolve the issue fairly and quickly
    

We take preventive steps to minimize risk:

• We use only non-toxic, non-abrasive cleaning products
  

• All tools and equipment are handled carefully to avoid scratching floors, damaging walls, or harming fixtures
  

Note to Property Owners:

To help avoid accidental damage, we recommend removing or securing fragile or valuable items in common areas before scheduled cleanings.

Products & Tools We Use

We use trusted, low-impact cleaning products that are safe for common hallway surfaces like tile, laminate, and painted walls. Our goal is to leave your space clean, shiny, and fresh — without harsh chemicals.

Our Go-To Products:

• Pinol + a light mix of bleach:
  This combo is highly effective for sanitizing floors while leaving a fresh, clean scent and a noticeable shine.
  

• Windex + disinfectant spray:
  Used for wiping down entryways, stairwell railings, laundry machines, and high-touch surfaces.
  
  

Why We Use These:

• Keeps floors clean and buildup-free
  

• Safe for painted and finished surfaces
  

• Minimal harsh odor, no lingering residue
  

• Compatible with mop systems and floor-cleaning tools
  

 Equipment:

• Mop + bucket system
  

• Handheld scrubbers
  

• Window cleaning tools (interior + accessible exterior)
  

• Disinfectant sprays and microfiber cloths
  

If your building has specific product requirements (e.g. scent-free or eco-friendly), just let us know — we’re happy to adjust to your needs.